This Refund & Cancellation Policy governs requests for refunds and appointment cancellations related to the ₹500 Site Inspection and Consultation Fee collected by Siddh Sai Corporation through our website at siddhsaicorporation.in.
Please read this policy carefully before completing your booking. By making a payment, you confirm that you have read and accepted this policy.
1. General Position: The ₹500 Site Inspection Fee
Important: The Rs.500 Site Inspection and Consultation Fee is a non-refundable fee as a default position, with limited exceptions described in this policy. Please read all sections before booking.
The fee is paid in exchange for a dedicated on-site inspection and assessment by a Siddh Sai Corporation senior engineer. This fee compensates for the engineer's time, travel, and professional assessment, and is non-refundable as a default position, with the limited exceptions described below.
2. Cancellation Before Appointment Confirmation
Possible refund window: If you cancel within 2 hours of payment AND before our team has confirmed your appointment slot, a refund may be issued at our discretion.
If a client makes a payment and then requests cancellation before receiving a call or message from our team confirming a specific inspection date and time, the following applies:
- A full refund of ₹500 may be processed at the Company's discretion, subject to verification that no scheduling or logistical arrangements have been initiated.
- The client must submit a cancellation request in writing via email to info@siddhsaicorporation.in within 2 hours of payment, citing their booking reference number and reason for cancellation.
- If the request is received within this window and appointment confirmation has not yet been issued, a refund will be initiated within 5–7 working days to the original payment instrument.
3. Cancellation After Appointment Confirmation
Once a Siddh Sai Corporation representative has confirmed a specific inspection date and time (via call, SMS, or WhatsApp), the booking is considered "Confirmed" and the following cancellation terms apply:
3.1 Cancellation with ≥ 24 Hours' Notice
If you cancel or request rescheduling at least 24 hours before your confirmed appointment, we offer one free rescheduling. No cash refund is issued. The Rs.500 fee is retained and applied to the rescheduled appointment.
3.2 Cancellation with < 24 Hours' Notice
If you cancel within 24 hours of your confirmed appointment time, the Rs.500 fee is forfeited in full. No refund or rescheduling credit will be offered.
3.3 Client No-Show
If the engineer arrives at the confirmed address and the client is absent or inaccessible without prior notice, the appointment is treated as a No-Show. The Rs.500 fee is forfeited in full.
4. Rescheduling
- Each booking entitles the client to one free rescheduling, subject to the 24-hour advance notice requirement (Section 3.1 above).
- Rescheduling must be requested by contacting: +91 73593 59310 (Main) or emailing info@siddhsaicorporation.in with your booking reference number.
- Rescheduled appointments are subject to engineer availability and will be confirmed within 1 business day.
- A second rescheduling request for the same booking will require a new ₹500 payment.
5. Cancellation by the Company
If Siddh Sai Corporation cancels a confirmed appointment for any reason attributable solely to the Company, you will receive a full refund of Rs.500 within 5 to 7 working days, or a free reschedule at your choice.
If the Company is unable to fulfil a confirmed inspection appointment due to engineer illness or emergency, force majeure events (natural disaster, government-declared emergency, etc.), or any operational reason attributable solely to the Company, the client will be offered a reschedule to the earliest available slot. If the client does not wish to reschedule, a full refund of ₹500 will be processed within 5–7 working days to the original payment instrument.
6. Technical Payment Failures and Duplicate Charges
6.1 Failed Transactions: If your payment was deducted from your bank account but you did not receive a booking confirmation, please contact us at info@siddhsaicorporation.in with your transaction ID, UTR number (for UPI), and date/time of payment. We will investigate and resolve within 5 working days.
6.2 Duplicate Charges: If you were charged twice for the same booking due to a technical error, please notify us immediately at info@siddhsaicorporation.in. Verified duplicate charges will be refunded in full within 5–7 working days.
7. Refund Processing Timeline
Approved refunds are processed within 5–7 working days from the date of refund approval. The refund is credited to the original payment instrument (card, UPI ID, or bank account) used at the time of payment. Processing timelines may vary slightly based on your bank or payment provider's settlement cycle.
8. Non-Refundable Circumstances: Quick Reference
| Situation | Refund? |
|---|---|
| Cancel within 2 hrs of payment, before appointment confirmed | Possible (discretionary) |
| Cancel ≥ 24 hrs before confirmed appointment | Free reschedule (no cash refund) |
| Cancel < 24 hrs before confirmed appointment | No refund |
| Client no-show at inspection address | No refund |
| Property is outside Surat city limits | No refund |
| Unhappy with inspection findings | No refund |
| Decided not to proceed with project execution | No refund |
| Company cancels the appointment | Full refund or free reschedule |
| Verified duplicate charge / technical error | Full refund of duplicate amount |
9. How to Request a Refund or Cancellation
Email: info@siddhsaicorporation.in
Subject line: REFUND REQUEST: [Your Booking Reference Number]
Include: Full name, mobile number, payment reference number, reason for cancellation
Or call: +91 73593 59310 (Main) (Monday–Saturday, 9 AM – 6 PM)
10. Dispute Resolution
If you believe your refund request has been incorrectly denied, please escalate in writing to info@siddhsaicorporation.in. We commit to reviewing all disputes within 5 working days. In the event of a payment gateway dispute (chargeback), the Company's booking records, confirmation messages, and payment logs will be submitted as evidence to the payment gateway.
11. Policy Updates
This Refund & Cancellation Policy may be updated at any time. The version in effect at the time of your payment governs your booking. Updated versions will be published on this page.
Siddh Sai Corporation
11th Floor, The Citadel, Opp. Star Bazar, Adajan, Surat – 395009, Gujarat
Email: info@siddhsaicorporation.in | Phone: +91 73593 59310 (Main)